Terms of Use

These Terms of Use (the "Terms") govern access to and use of the Salon Director web application, related APIs, integrations, and documentation (together, the "Service"). The Service is operated under the trading name shown below.

Trading name

Salon Director

By creating an account, accessing the Service, or clicking to accept, you agree to these Terms. If you do not agree, do not use the Service.

Nothing in this document excludes or limits any rights or liabilities that cannot be excluded or limited under applicable mandatory law (including consumer protection and data protection law).

You may use the Service only if you are at least 18 years old and legally capable of entering into a binding contract. If you use the Service on behalf of a business or other legal person, you represent that you have authority to bind that entity to these Terms, and "you" refers to that entity.

The Service is intended for professional use by salon owners, managers and their staff. It is not offered to consumers as end users.

Salon Director provides tools for salon management, including scheduling, client records, hair and colour-formula notes, appointment reminders, reporting, and (where enabled) messaging and payment recording. Features evolve over time and we may add, change, or discontinue features.

Salon Director is a management and communications tool. It is not a medical, legal, accounting, tax, or professional adviser. Nothing in the Service constitutes professional advice.

You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your credentials, and for all activity performed under your account.

Salon owners and administrators are responsible for staff accounts they create, for role assignments, and for revoking access when staff leave. You must notify us promptly at support@salondirector.net if you suspect any unauthorised access or credential compromise.

You are responsible for lawfully collecting and processing personal data about your clients (including contact details, appointment history, hair notes, allergies and colour formulas). You must have a valid legal basis under applicable data-protection law and honour data-subject rights.

Before sending WhatsApp, Viber, SMS or email communications through the Service, you must obtain and be able to demonstrate the recipient's appropriate consent or another valid legal basis, and you must comply with applicable e-privacy, telecoms and provider (e.g. Meta/WhatsApp Business, Viber, SMS operator) policies. You must ensure recipient numbers and addresses are correct and up to date and honour opt-outs promptly.

You retain ownership of the data you upload or generate in the Service ("Customer Content"), including appointment records, client notes, medical or allergy information and colour formulas. You grant Salon Director a limited, worldwide, non-exclusive licence to host, process, transmit and display Customer Content solely to operate, secure and improve the Service for you.

You represent that Customer Content does not infringe third-party rights and that you have all necessary permissions to store and use it in the Service.

You must not:

• Use the Service for unlawful, harmful, deceptive or fraudulent purposes.
• Send unsolicited marketing or messages that violate applicable law or messaging-provider policies.
• Upload malware or content that infringes intellectual-property, privacy or publicity rights.
• Attempt to breach, probe or overload the Service, or circumvent access controls, rate limits or usage allowances.
• Reverse-engineer, decompile or copy the Service except to the extent applicable law expressly permits.
• Use the Service to build a competing product or to benchmark it for a competitor.
• Resell, sublicense or provide the Service to third parties outside your salon business without our written consent.

The Service relies on third-party providers (for example, database, hosting, messaging, and payment providers). Their availability, policies and pricing are outside our control. Outages, changes or terminations by those providers may affect the Service.

We do not guarantee message delivery or delivery time. Reminders and other communications may be delayed, filtered, blocked or not delivered by upstream carriers, operating systems, apps or recipient devices. The Service does not prevent no-shows or scheduling conflicts and does not guarantee revenue outcomes.

We take reasonable operational backups for disaster-recovery purposes only; these are not a substitute for your own records. You are responsible for exporting and retaining your data as needed for your business, accounting and legal obligations.

Some features may be offered on a paid basis. Where paid plans or notification-credit packages are available, applicable fees, billing cadence, taxes and any trial or free allowance will be presented at the point of purchase. Prices exclude taxes unless stated otherwise; you are responsible for any applicable VAT or other taxes.

Notification credits, where offered, are consumed as messages are sent or delivered and are not exchangeable for cash. Except where required by applicable mandatory law (including consumer withdrawal rights, where they apply), fees and unused credits are non-refundable.

Payments, where processed, are handled by third-party payment processors under their own terms. We do not store full payment card details.

We may suspend or terminate access, in whole or in part, if you materially breach these Terms, if required by law, if there is a security or abuse risk, or if a third-party provider requires it. You may stop using the Service and close your account at any time. On termination, sections that by their nature should survive (including intellectual property, disclaimers, limitation of liability, indemnity and governing law) will survive.

The Service, including software, design, trademarks and documentation, is owned by the operator or its licensors and is protected by intellectual property laws. No rights are granted to you except as expressly set out in these Terms.

If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free licence to use them without obligation to you.

Each party will protect the other party's non-public information disclosed in connection with the Service using reasonable care and use it only to perform under these Terms, except where disclosure is required by law.

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation. Statutory warranties that cannot be excluded remain unaffected.

To the maximum extent permitted by applicable law, neither party will be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, arising out of or in connection with the Service. Our aggregate liability for all claims arising out of or relating to the Service in any twelve-month period will not exceed the fees you paid to us for the Service in that period, or, if no fees were paid, one hundred euros (EUR 100).

Nothing in this document excludes or limits any rights or liabilities that cannot be excluded or limited under applicable mandatory law (including consumer protection and data protection law).

To the extent permitted by applicable law, you will defend and indemnify us against third-party claims and losses arising from (i) Customer Content, (ii) your use of the Service in breach of these Terms or applicable law, or (iii) messages you sent through the Service without a valid legal basis or in violation of provider policies.

The governing law and competent courts for these Terms will be specified once the operating entity and jurisdiction of the Service are finalised. Until then, mandatory laws of your place of residence or business continue to apply to you where required.

We may update these Terms as the Service evolves. Material changes will be communicated in the product or by email to the account owner. Continued use of the Service after changes take effect constitutes acceptance. Notices to us should be sent to support@salondirector.net.

General questions: support@salondirector.net. Privacy and data-rights requests: privacy@salondirector.net.